Shipping policy

Thank you for shopping with Pretty Little Labels. This Shipping Policy explains processing times, shipping options, costs, tracking, international shipping, delays, and how to handle lost or damaged shipments.

Order processing

  • Processing time: Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Cutoff time: Orders placed before 2:00 PM Central Time may ship the same day; orders placed after that time will begin processing the next business day.
  • Made-to-order / personalized items: Processing for custom or personalized items may take 5–10 business days (not including transit). Any product-specific lead times will be noted on the product page.

Shipping methods & carriers

  • Shipping options (may vary at checkout):
    • Standard Shipping (domestic): 3–7 business days
    • Expedited Shipping (domestic): 1–3 business days
    • International Standard: 7–21 business days (varies by destination)
  • Carriers: USPS, UPS, FedEx, DHL, or local carriers depending on destination and service selected.

Shipping rates

  • Shipping costs are calculated at checkout based on package weight, dimensions, destination, and chosen shipping method.
  • Free standard shipping: Orders over $75 (U.S. domestic) qualify for free standard shipping.
  • Flat-rate shipping: May be offered occasionally; details will appear at checkout or in promotions.

International shipping

  • Transit times and rates vary by country.
  • Import duties, taxes, and customs clearance fees are the responsibility of the recipient unless otherwise stated.
  • Some products may be restricted from shipping to certain countries; if a shipment cannot be completed due to local restrictions, we will contact you with options.

Order tracking

  • You will receive an email confirmation with tracking information once your order ships.
  • Tracking updates can take up to 24 hours to appear after shipment.

Multiple shipments

  • Items in the same order may ship separately from different warehouses; each shipment will have its own tracking number. Shipping charges shown at checkout cover the order as stated at time of purchase.

Address changes & returned packages

  • Please verify your shipping address at checkout. To request an address change, contact us immediately; we cannot guarantee changes after an order has shipped.
  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for reshipment fees.

Delays

  • Delivery estimates are not guaranteed. Weather, carrier issues, holidays, and customs processing can cause delays.
  • If your shipment is significantly delayed, contact us and we will open an investigation with the carrier.

Lost, stolen, or damaged packages

  • If tracking shows delivered but you did not receive your order, check around your property and with neighbors. If still missing, contact us within 7 days of the delivery date and we will assist with a carrier claim.
  • For damaged items, retain all packaging and email photos of the damaged item and packaging within 7 days of delivery. We will work with you to replace or refund the item.

Refunds for shipping

  • Shipping charges are non-refundable unless the shipment was lost or damaged due to our error or the carrier confirms fault.
  • If an order is returned to us and reshipment is requested, a new shipping fee will apply unless the return was our error.

Restricted items & carrier limits

  • Some items (for example: batteries, aerosols, certain liquids) may have carrier restrictions or require special handling. If an item cannot be shipped to your address, we will contact you to cancel or modify the order.

Contact us If you have questions about shipping, tracking, or delivery, contact Pretty Little Labels: